FAQ's

How do I get started?
– Download our free BodyLife App from the App Store.
– Create your profile
– Start booking into classes (manage all your appointments
and rescheduling from there).
You will receive an email from us welcoming you to the studio
with a link to our compulsory Health Questionnaire which will
take you no longer than 1 minute to complete.

What if I need to cancel a booking?

If you are unable to attend one of the classes you have booked,
please make sure to cancel within the time frames advised in our
“Terms & Conditions” page.  If you are booked into any morning
class before 8am and cannot attend, please
cancel by 7pm the night before so that other members have a chance to view the schedule before bedtime and book in. These early classes are popular and often waitlisted. Any classes from 8am onwards have a generous 3 hour cancellation window.
We have a $10 cancellation fee for any class late cancelled or booked and not attending. Class Packs forfeit their class.
 

It’s my first time at the studio, what do I do?
Please arrive 15 mins early.  This gives us time to introduce ourselves and give you a run down of the equipment and some Pilates basics such as spinal positions and breathing. If you have specific injuries, concerns or even certain goals you wish to achieve, please contact us via email at info@bodylifebrisbane.com.au to let us know before attending a class. 

What do I wear?
Please wear comfortable clothing that allows you to move freely and bring a towel.  Often you will be required to have legs stretched out so please wear clothing that will give adequate cover. Please bring non slip socks to wear to during the session or these can be purchased at the Studio for $15. 

What if I need to cancel my membership?
To cancel your membership, we require 4 weeks notice, and then 50% of what's left on your membership paid out if you are on a contract. Please email info@bodylifebrisbane.com.au

Can I suspend my membership?
Yes, you are able to suspend your membership for a maximum of 6 weeks throughout a 12 month period. Please email info@bodylifebrisbane.com.au
 
Do you have on-site parking?
Yes we do – Lots of it!

Do you offer one-off casual classes?
Yes, please view our prices page.  

Do you have child minding services?
Yes at 7:15am week days -  Please call 0455 378 286 for more information.
 

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